RStickets!

* Easily manage your customer's submitted issues, feedback, replies and more through this ticket management system
* Create custom fields for each department
* Integrated CAPTCHA software: setup code length, noise generation, case sensitivty and more
* Assign staff members to one or more departments, using a set of predefined permissions based on each staff member's attributes
* Ability to choose whether manual or automatic assignment of tickets to staff members
* Three ticket priority levels: low, normal, high
* Sort tickets by date, customer, priority or status
* Create tickets for your clients
* Clients can submit tickets without being registered
* Create custom searches to filter tickets based on your needs, and have the search show up everytime you login
* Automatically close redundant tickets and issue a notification to the submitter

DEMO:
http://demo.rsjoomla.com/rstickets-demo/my-tickets.html

Download: